Privacy Policy
Loan Buddy Website Privacy Policy
Loan Buddy Financial Services (Pty) Ltd (“Loan Buddy,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the Protection of Personal Information Act (POPIA). This policy outlines how we collect, use, and disclose your personal information when you use our website and services.
By using our website, you consent to the collection and processing of your personal information as described in this policy. If you do not agree with the terms of this Privacy Policy, please refrain from using our services.
- Information We Collect
We collect personal information that you provide to us directly, as well as information that we gather automatically when you use our website.
1.1 Information You Provide Directly:
- Full name and surname
- Identity number or passport number
- Date of birth
- Contact details (email address, phone number)
- Employment details and financial information (income, expenses)
- Banking details
- Credit bureau information
- Any additional information required for loan application purposes
1.2 Information We Collect Automatically:
- Log-in information
- Device and browser details
- IP address
- Usage data (cookies and tracking technologies)
- How We Use Your Information
Loan Buddy uses your personal information to:
- Process your loan application
- Conduct credit checks and affordability assessments
- Verify your identity and financial information
- Communicate with you about your application, loan status, or services
- Comply with legal obligations under South African law
- Provide you with relevant updates about our services
- Sharing Your Information
We may share your personal information with:
- Credit bureaus for credit assessments
- Third-party service providers who assist us in processing your loan application (such as payment processors, IT service providers, etc.)
- Legal and regulatory authorities where required by law
- Debt collectors, tracing agents, and attorneys in cases of default
- Any third-party who may acquire Loan Buddy’s business or assets in the future
Your information will not be shared with third parties for marketing purposes without your explicit consent.
- Your Rights
Under POPIA, you have the following rights:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections or updates to your personal information if it is inaccurate or out of date.
- Deletion: You can request that we delete your personal information, subject to legal obligations that require us to retain certain data.
- Objection: You may object to the processing of your personal information on reasonable grounds.
To exercise any of these rights, please contact us at support@loanbuddy.co.za.
- Data Security
We use a range of security measures, including encryption and secure servers, to protect your personal information from unauthorized access or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
- Retention of Personal Information
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. This includes retaining data for record-keeping and regulatory compliance purposes.
- Cookies and Tracking
Loan Buddy uses cookies and similar technologies to improve your browsing experience on our website. You can disable cookies via your browser settings, but please note that some features of the website may not function properly without cookies.
- Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on our website and will take effect from the date of posting. Please review this policy regularly to stay informed of any updates.
- Contact Information
For any queries related to this Privacy Policy, or to exercise your rights under POPIA, please contact us at:
- Address: 87A St John St, Oudtshoorn, 6625
- Phone: 044 279 1151
- Email: support@loanbuddy.co.za